Profile
Support Engineer | DevOps & Platform Engineering | Production Troubleshooting
Support Engineer with experience troubleshooting workflow execution, APIs, integrations, networking, and self-hosted deployments. I use logs, reproducible cases, and cross-functional escalation to identify configuration, infrastructure, integration, and product issues.
My infrastructure experience includes AWS CI/CD pipelines for Java applications and 25 AWS CloudFormation scripts developed at FundRecs. I also work with Docker, Linux, networking, Elasticsearch, Python, JavaScript, Ruby, and Java.
I am building toward DevOps and Platform Engineering roles through practical work in infrastructure automation, observability, networking, backups, and cybersecurity in my homelab.
Core areas
Production troubleshooting · AWS infrastructure · CI/CD · Docker · Linux · Networking · Observability · Infrastructure automation · Self-hosted systems
Languages
Polish Native | English Fluent
Education
01/21–12/24 | Southeast Technological University in Waterford
Higher Diploma in Computer Science
Main Modules Full Stack Web Development · Java · Computer Systems & Networks · Databases · DevOps · Cyber Security · Security Solutions and SoC · Agile Workshops · Mobile App Development
Selected assignments IMDB clone in React · Real Time Streaming Server on Raspberry Pi · JavaScript place marking web app · Simple weather station web app in Java · Next.JS IMDB clone · IMDB Kotlin Clone
Work Experience
06/26–Present | n8n Support Engineer, Poland
- Investigate customer issues across workflow execution, APIs, integrations, networking, and self-hosted deployments using logs and reproducible cases.
- Partner with Product and Engineering on escalations, supplying technical context and distinguishing configuration, integration, infrastructure, and product issues.
- Improve troubleshooting documentation, runbooks, support processes, and automation; share debugging practices with teammates and the n8n community.
01/26–06/26 | Intercom Product Support Engineer, Ireland
- Embedded with the Email team, focused on keeping the GitHub issues backlog healthy, accelerating triage, and ensuring Customer Support and Sales have clear, accurate updates through Intercom.
- Owned day-to-day triage for Email-related issues (inbound reports + internal escalations), investigating symptoms, validating against production signals, and clarifying next steps.
- Reduced the open/untriaged Email backlog by ~30% in my first 2 weeks by auditing existing GitHub issues, closing outdated/fixed items, and improving overall backlog hygiene.
- Acted as a bridge between the Email team and Customer Support + Sales, providing timely updates and context via Intercom so customer-facing teams could communicate confidently.
- Built AI-assisted workflows (Claude Code skill-building) to streamline backlog operations—speeding up triage, improving consistency, and producing ready-to-implement plans based on production data, cross-checked against the codebase and documentation.
- Supported incident response by joining war rooms, helping with investigation context and customer communications during high-severity events.
- Contributed small, high-leverage bug fixes from the Email backlog to reduce repeat reports and unblock customers faster.
06/23–01/26 | Intercom
Technical Support Engineer, Ireland
- Debugging complex issues and solving technical problems for customers using Ruby, Rails, JavaScript, and native mobile development.
- Utilizing technical knowledge to develop tools that enhance team efficiency and effectiveness.
- Influencing the direction of Intercom’s product through customer communication and collaboration with product teams.
- Supporting the incident response team.
- Organizing tool workshops to enhance team performance.
- Developing the internal tools as a member of Engineering Special-T.
- Acting as a lead in the Interconnected Special-T on enhancing the intercom community.
| **12/22–06/23 | Work Gap: Traveling** |
04/22–12/22 | FundRecs
Software Developer Intern in the DevOps Department, Ireland
- Designing two CI/CD pipelines for Java applications on the AWS Code Pipeline platform brings new features to the users.
- Developing 25 AWS CloudFormation scripts to streamline deployment processes.
- Using Elasticsearch for threat hunting investigations.
- Implementing Cyber Security AWS solutions for Slack shortened response time by 2 hours weekly.
01/21–04/22 | TikTok
Model Optimization Specialist, Ireland
- Supporting the quality team in continuously optimizing the quality assurance process, enhancing policy remediation, and conducting training.
- Creating the automated error tracker innovation for the in-house project that was in line with GDPR standards saved up to 50% on the data entry time of the quality assurance team.
- Receiving one of the highest annual performance bonuses on the team.
01/20–01/21 | Accenture
Content Review Associate, Ireland
- Conducting investigations and resolving issues regarding content violating internal policies.
- Responding to user inquiries with high quality, speed, empathy, innovation, and accuracy.
- Remaining up-to-date with client policies and guidelines and resolving inquiries accordingly.
- Attending the office as a volunteer during the pandemic to help with the essential workload and receiving performance bonuses.
Technology Skills
Cloud & Infrastructure:
AWS · CloudFormation · Docker · Linux · Networking · Raspberry Pi · Heroku
CI/CD & Automation:
Git · CI/CD pipelines · Bash · Python · AI automation · Code analysis
Observability & Operations:
Elastic Stack · Elasticsearch · Kibana · Honeycomb · Log analysis · Incident response
Development:
JavaScript · Ruby · Java · NodeJS · SQL · NoSQL · HTML5 · CSS3 · Next.JS · Kotlin · Web API · Full Stack · Application architecture · Atlassian Stack
Interests and Achievements
🌍 Traveling
- Passionate and resilient traveler: visiting 16 countries on 3 continents.
- Living full-time in 4 countries.
- Hiking and wild camping through the whole Wicklow Way in August 2020.
- Backpacking through Morocco and Spain in 2018.
- Reaching the highest mountain in Poland, Rysy (2501 m), twice.
- Sailing through the Indian Ocean and around the Baltic Sea in 2017.
📚 Psychology
- Reading dozens of books about the topic (including problem solving, critical thinking, encouragement, and behavioral psychology).
- Organizing and conducting public commercial training about effective communication in 2016.
🛡️ Cybersecurity
- Actively listening to cybersecurity and SoC podcasts such as Darknet Diaries, Malicious Life, and Modern Mischief.
- Staying up to date with cybersecurity threats, incident response, and threat intelligence news.
- Actively pursuing the Junior Pentester Certification on the TryHackMe platform.